Refund policy

Studio Six Twenty-Nice Returns & Refund Policy

We hope you love your artwork from Studio Six Twenty-Nice. If you change your mind, you have the right to cancel an eligible online order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact us at info@StudioTwentySix.com within 14 days of receiving your order. Once you have notified us, you must return the goods to us within a further 14 days. We will provide you with the appropriate return address and instructions.

Please do not send items back before contacting us, as we need to provide the correct return details.

Condition of returned items

You may inspect an item as you reasonably would in a shop. Returned items should, wherever possible, be returned in their original packaging and in a condition suitable for resale.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, we may make a deduction from the refund to reflect any reduction in value.

Please keep your order confirmation, receipt or other proof of purchase, as we may request this when processing your return.

Return postage

Unless an item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the direct cost of returning the item to us. We recommend using a tracked and appropriately insured postal service, particularly for framed artwork.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives.

If your artwork arrives damaged, is faulty, is not as described, or you have received the wrong item, please contact us as soon as possible at info@StudioTwentySix.com, including your order number and photographs where appropriate.

Your statutory rights under UK consumer law are not affected by this policy. Goods that are faulty, not as described or do not perform as they should may qualify for a repair, replacement or refund.

Personalised and custom-made artwork

The statutory 14-day change-of-mind cancellation right does not normally apply to goods that are made to your specifications or clearly personalised. This can include, for example, artwork specially created, altered or personalised specifically for you.

This exclusion does not affect your rights if a personalised or custom item is faulty, damaged or not as described.

Sale items

Sale or discounted items have the same statutory consumer rights as full-price items. Where the statutory online cancellation right applies, a sale price alone does not remove that right.

Exchanges

We do not currently operate a direct exchange service.

If you would like a different artwork, frame or size, please return the eligible item in accordance with this policy and place a separate order for the replacement.

Refunds

Once we receive your return, or you provide satisfactory evidence that you have sent it back, we will process your refund without undue delay and, where the statutory cancellation right applies, no later than 14 days after the relevant return requirement has been met.

Refunds will normally be made to the same payment method used for the original purchase, unless you expressly agree otherwise.

For eligible cancellations, your refund will include the price paid for the goods and the cost of our least expensive standard delivery option. If you chose an upgraded or more expensive delivery service, the additional delivery cost does not have to be refunded.

Please allow additional time for your bank, card provider or payment service to show the refund in your account after we have processed it.