Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Studio Six Twenty-Nine (“we”, “us”, or “our”) collects, uses and shares your personal information when you visit or use our website, purchase products from us, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means anyone using our Services, including customers, website visitors and anyone else whose personal information we collect.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that your personal information may be collected and processed as described in this policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or regulatory requirements.

When changes are made, we will update the “Last updated” date shown at the top of this policy and take any other steps required by applicable law.

Personal Information We Collect

The personal information we collect depends on how you interact with Studio Six Twenty-Nine and our Services.

Personal information means information that identifies you or can reasonably be associated with you.

Information you provide directly to us

This may include:

• Contact details, such as your name, postal address, telephone number and email address.
• Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
• Account information, where applicable, such as your username and account details.
• Shopping information, including products you view, add to your basket or save.
• Customer support information, including information you provide when contacting us about an order, return, refund or enquiry.

You may choose not to provide certain information, but this could prevent us from providing some features or completing certain services.

Information We Collect Automatically

When you use our website, certain information may be collected automatically.

This may include:

• Your IP address
• Browser type
• Device information
• Network information
• Pages you visit
• How you interact with our website
• Products you view
• Website performance and usage information

We may collect this information through cookies, pixels and similar technologies.

Information We Receive From Third Parties

We may also receive personal information from third parties that help us operate our business.

These may include:

• E-commerce platform providers such as Shopify
• Payment processors
• Delivery and fulfilment providers
• Website hosting providers
• Analytics services
• Marketing platforms
• Customer service providers

Payment providers may collect information such as your payment card details, billing address and other payment information in order to process transactions.

We do not generally receive or store your complete payment card details ourselves where payments are processed by a third-party payment provider.

How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing our products and services

We use your information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery
• Provide order confirmations and updates
• Manage returns and refunds
• Respond to customer enquiries
• Manage customer accounts where applicable
• Provide customer support

Marketing and advertising

Where permitted by law, we may use your information to send you information about:

• New artwork
• Product launches
• Special offers
• Studio news
• Promotions

Where consent is required, we will only send electronic marketing where you have given the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within our emails.

Security and fraud prevention

We may use personal information to detect, investigate and prevent:

• Fraudulent transactions
• Suspicious activity
• Unauthorised access
• Illegal or malicious activity

Communicating with you

We may use your contact information to respond to enquiries, provide customer service and communicate with you about your purchases or account.

Cookies

Like many websites, our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly
• Remember your preferences
• Remember products in your shopping basket
• Analyse website traffic
• Understand how visitors use our website
• Improve our Services
• Support marketing and advertising where permitted

Where our store is powered by Shopify, some cookies may also be used by Shopify to operate and secure the online store.

Depending on applicable law, you may be given the option to manage non-essential cookies through our website's cookie settings.

You can also control cookies through your browser settings. Blocking certain cookies may affect the functionality of the website.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business.

These may include:

• Payment processors
• Delivery companies
• Fulfilment partners
• Shopify and other website service providers
• IT and hosting providers
• Data analytics providers
• Customer support providers
• Marketing providers where appropriate

We may also disclose information:

• When you specifically ask or authorise us to do so
• Where necessary to fulfil an order
• Where required by law
• In connection with legal proceedings
• To protect our legal rights
• To investigate fraud or unlawful activity
• In connection with a business sale, merger, restructuring or similar transaction

Third parties that process your information will generally process it under their own privacy notices or contractual obligations.

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

If you follow a link to another website, we recommend reviewing that organisation's privacy policy before providing personal information.

User-Generated Content

Where our Services allow customers to publish reviews, photographs or other content publicly, information you choose to publish may be visible to other users.

Please avoid including sensitive or confidential personal information in publicly accessible reviews or content.

Children's Privacy

Our Services are not intended specifically for children and we do not knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us.

Security of Your Information

We take reasonable organisational and technical measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive or confidential information through insecure communication channels.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information may depend on factors including:

• Whether you have an account with us
• Whether we need it to fulfil an order
• Accounting and tax requirements
• Legal or regulatory obligations
• Fraud prevention
• Resolving disputes
• Enforcing our agreements

When personal information is no longer required, we will delete it or anonymise it where appropriate.

Your Data Protection Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information.

These may include the right to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information in certain circumstances.
• Restrict processing of your information in certain circumstances.
• Object to processing in certain circumstances.
• Data portability, allowing you to receive certain information in a portable format.
• Withdraw consent where we rely on your consent to process information.
• Object to direct marketing at any time.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to certain requests.

Marketing Preferences

If you receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe instructions contained in the message.

Even if you unsubscribe from marketing, we may still send you essential communications relating to your orders, payments, returns or customer account.

International Transfers

Some of the companies we use to provide our website, payments, analytics, fulfilment or other services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.

These safeguards may include recognised adequacy regulations, contractual safeguards or other lawful transfer mechanisms.

Complaints

If you are concerned about how Studio Six Twenty-Nine handles your personal information, please contact us first so that we have the opportunity to resolve your concern.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Contact Us

If you have questions about this Privacy Policy, how we use your information, or you would like to exercise any of your data protection rights, please contact:

Studio Six Twenty-Nine
Email: info@StudioTwentySix.com